kb77's Privacy Policy

1. Introduction

kb77 ("we", "our") is a trusted online gaming and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users' personal information. This Privacy Policy ("Policy") explains how we collect, store, use, and protect your personal information when you use kb77's website, mobile platform, and related services.

By using our platform, you are considered to have given your consent to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team with any questions.

This Policy complements kb77's Terms & Conditions and Responsible Gaming policy. We recommend that you read all of our policies carefully.

2. What Information We Collect

kb77 collects various types of information to operate its services smoothly and provide users with the best experience. The types of information collected are described in detail below.

2.1 Registration & Identity Information

When you create an account at kb77, we may collect the following information:

• Full name and date of birth
• Mobile number and email address
• Documents required for identity verification (national ID card or passport)
• Username and encrypted password

2.2 Financial Transaction Information

To ensure safe and transparent financial transactions, kb77 keeps records of the following information:

• bKash, Nagad, Rocket, Upay number or bank account details
• Deposit and withdrawal amounts and dates
• Transaction reference numbers

We never store your full bank account number or complete payment card details.

2.3 Gaming & Activity Information

• Gaming history, betting activity, and results
• Details of bonus and promotion usage
• Login time, session duration, and platform activity

2.4 Technical Information

• IP address and device identifier
• Browser type and version, operating system
• Cookies and session data (see Section 6 for details)
• Navigation patterns and click data on the platform

3. Use of Information

kb77 uses collected information only for specific and legitimate purposes. We never use your information unnecessarily or sell it to third parties.

3.1 Service Operation & Improvement

• Creating and managing your account
• Processing and verifying financial transactions
• Delivering gaming services smoothly
• Identifying and resolving technical issues on the platform

3.2 Security & Fraud Prevention

• Detecting unauthorized transactions and fraud
• Meeting legal obligations to prevent money laundering
• Preventing the use of multiple accounts
• Implementing responsible gaming policies

3.3 Customer Service & Communication

• Responding to support requests
• Sending important account notifications
• Informing you about relevant promotional offers (subject to your consent)

3.4 Legal Obligations

We may be required to provide necessary information to regulatory authorities under applicable laws and regulations. In such cases, kb77 follows legal directives.

4. Data Storage & Security

kb77 has implemented industry-standard technical and organizational measures to protect your personal information.

4.1 Data Retention Period

We retain your information for as long as your account is active and for the period required to meet legal obligations thereafter. Financial transaction records are kept for a defined period in accordance with regulatory requirements.

Information that is not legally required to be retained will be securely deleted within a reasonable time after a request to close the account is received.

5. Sharing Information with Third Parties

kb77 never sells or rents your personal information. However, necessary information may be shared with selected third parties in the following limited circumstances:

5.1 Service Provider Partners

Necessary information may be shared with trusted service providers to handle operations such as payment processing (bKash, Nagad, Rocket, Upay and bank transfers), technology services, and customer support. These partners are contractually bound to uphold our privacy standards.

5.2 Legal & Regulatory Authorities

Information may be shared with relevant authorities if required by a court order, a legitimate request from an investigating agency, or applicable law.

5.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity as part of the assets. We will notify users in advance in such an event.

6. Cookies & Tracking Technologies

kb77 uses cookies and similar technologies to improve platform functionality and personalize your experience.

6.1 Types of Cookies

• Essential Cookies: These are necessary to maintain your login session and ensure security. These cookies cannot be disabled.
• Functionality Cookies: These remember your preferences (such as language selection) and improve your experience.
• Analytics Cookies: These collect information to help us understand how users use the platform, which helps improve our services.

6.2 Managing Cookies

You can disable non-essential cookies through your browser settings. However, doing so may limit some features of the platform. Contact our support team for more information on managing cookies.

7. Your Rights

kb77 believes every user should have control over their own data. We therefore provide you with the following rights:

7.1 Right to Access Information

You may request at any time to know what personal information we hold about you. We will provide this information within a reasonable time.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request a correction. kb77 will action such requests as quickly as possible.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be restricted. Contact our support team to exercise this right.

7.5 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications from kb77, you may let us know at any time and we will remove you from the list. However, important notifications related to transactions and your account will continue to be sent.

To exercise any of the above rights, contact us at [email protected] or get support via 24/7 live chat.

8. Protection of Minors

kb77 strictly provides services only to those aged 21 or above. We do not knowingly collect personal information from any minor.

An age verification process is followed at the time of account registration. If we become aware that information from a minor has been collected inadvertently, we will immediately close that account and take steps to delete the related information.

For more information on the protection of minors, please read our Responsible Gaming policy.

9. Policy Changes

kb77 reserves the right to update this Privacy Policy from time to time. Changes may occur due to changes in applicable laws and regulations, changes to our services, or the need to further improve user protection.

For significant changes, we will notify you via your registered email address or through a notification on the platform. Continuing to use the platform after a policy change is considered acceptance of the new policy.

The "Last Updated" date is shown at the top of each version of the policy. We recommend checking this date regularly to stay informed of any changes.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or wish to exercise any rights regarding your data, please contact us as follows:

Our privacy team will respond to your request as quickly as possible after receiving it. kb77 respects your privacy and is always committed to protecting your information.